“Most of us hear but we don’t listen. We argue, we defend but we don’t listen. Listening means waiting that extra moment and recognizing that another person may have their own way of doing things and that if we were that person and came from where they came and with the same circumstances, we would probably think just as they do. Understanding this is the true nature of listening. Our job is to not judge another’s actions; our job is to listen beyond the words.”
-Karen Berg
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